Refund & Returns Policy
Thank you for subscribing to Silicon Valley Basketball Academy (SVBA). We’re committed to providing high-quality online basketball training and digital coaching experiences.
Please read our refund and returns policy carefully before subscribing.
1. Digital Products & Subscriptions
All SVBA subscriptions provide access to digital course content, including training videos, instructional material, and other educational resources. As these are non-tangible digital goods, access is granted immediately upon purchase.
We offer two subscription types:
Monthly subscription (auto-renews every month)
One-time access subscription
2. Refund Policy
We understand that circumstances can change, and we offer a 1-day refund window after purchase under the following conditions:
You are eligible for a full refund if:
Your request is submitted within 1 days of your original purchase date.
You have not completed more than 20% of any course material.
We do not offer refunds:
After the free trial which is last for 1 hour training from the purchase date.
For automatic renewal charges on monthly subscriptions.
3. Subscription Renewals & Cancellations
Monthly subscriptions automatically renew every billing cycle. You may cancel your subscription at any time via your account dashboard. Canceling your subscription will stop future billing, but does not refund the current billing period.
Please make sure to cancel at least 24 hours before your renewal date to avoid being charged for the next month.
4. How to Request a Refund
To request a refund, please fill out the contact form on our website:
👉 https://svbaca.com/contact/
Include the following details:
Full name
Email used for purchase
Order ID or transaction reference
Brief reason for your refund request
We will respond within 3–5 business days. If approved, refunds will be processed to your original payment method within 5–10 business days.
5. Questions?
If you have any questions about this policy or need assistance, feel free to contact us at:
📧 svba.usa@gmail.com